FAQ Center
All your questions about tibaj answered in one place
From deposits to the VIP program — find answers to every question you have about using tibaj, all on this page.
You may have many questions while using tibaj. How to deposit with bKash or Nagad, how VIP cashback works, what to do if you run into a problem while playing on mobile — on this page we have provided detailed answers to the most frequently asked questions. If you cannot find the answer to a question, contact our 24/7 live chat or email us — we are always here for you.
Payments & Transactions
How to make a deposit
In most cases, deposits are credited to your account within a few minutes. If more than 15 minutes have passed and the amount is still not showing, keep your payment app transaction ID handy and contact us via live chat or at [email protected]. Our team will verify and resolve it quickly.
Go to the deposit page on tibaj and select the Nagad option. From your Nagad app, use "Send Money" to the number shown there and enter your tibaj user ID as the reference. Once the payment is complete, your balance will be updated automatically. The minimum deposit amount is ৳500.
tibaj currently supports three mobile payment methods: bKash, Nagad, and Rocket. All three are among the most popular mobile wallets in Bangladesh and transactions are completed instantly. The minimum deposit amount is ৳500 for each method.
The minimum deposit amount on tibaj is ৳500, and this applies equally to all three methods — bKash, Nagad, and Rocket. The minimum withdrawal amount is also ৳500. You can start with a small amount, which makes it convenient for new players.
Payments made via bKash usually update your tibaj account balance within a few minutes. If there is a delay for any reason — such as network issues or high traffic — it may take up to 15 minutes at most. If it takes longer than that, contact us via live chat right away.
Yes, Rocket is the mobile wallet service of Dutch-Bangla Bank, which has been operating reliably in Bangladesh for many years. Transactions on tibaj using Rocket are completely safe — all payments are protected by SSL encryption. The deposit process is the same as with bKash and Nagad.
Safety & Security
Responsible Gambling
Some common signs are: spending more than you can afford, repeatedly playing to recover losses, prioritising gambling over family or work, and being unable to stop. If you notice these feelings, take a break right away and visit our responsible gambling page or seek support.
tibaj strictly follows a 21+ age policy. Only individuals aged 21 or older may use the platform. Age verification is completed during registration. Minors are not granted access and we make no exceptions on this.
If you feel that gambling is getting out of your control, contact tibaj directly. Write to us via live chat or at [email protected] — our Bengali-speaking team will guide you through the self-exclusion or cooling-off options. Also visit our responsible gambling page.
Cooling-off means temporarily suspending your account for a set period, while self-exclusion means taking a longer break from gambling. To use either option, email [email protected] or let us know via live chat. Our team will process your request quickly, no questions asked.
Device & App
Mobile Usage
Yes, tibaj is fully mobile-friendly. There is no separate app to download — simply visit tibaj.lat from Chrome, Firefox, or any modern browser on your phone and play as normal. All games, payment options, and account features work fully on mobile.
If the connection drops, the game will pause where it was. Once you reconnect, refresh your browser, log in, and return to that game — in most cases the session will still be active. If you notice any issue with a bet or your balance, contact live chat and we will check the logs and assist you.
Open tibaj.lat in Chrome, then tap the three dots (menu) in the top right corner and select "Add to Home screen". After that you can open tibaj directly from your phone's home screen, just like an app.
In Chrome, go to Settings → Privacy and Security → Clear browsing data, check "Cached images and files", and tap Clear. In Firefox you can do the same from Settings → Delete browsing data. Clearing the cache removes old files and loads the latest version of tibaj, which often fixes slow loading issues.
tibaj performs best on the latest versions of Google Chrome and Mozilla Firefox. Samsung Internet browser also works well. Always keep your browser updated and make sure JavaScript is enabled — it is required for games to load.
Rewards & Benefits
VIP Program
VIP members receive weekly cashback that varies by tier. They also get priority customer support, early access to special promotions, and a dedicated account manager. The range of benefits grows further at higher tiers.
You advance to higher tiers automatically by playing regularly and staying consistently active. The more active you are, the faster you progress. You will be notified directly when your tier changes. For more information about the requirements to reach a specific tier, speak with the support team.
tibaj has four VIP levels. At the Bronze level you can receive up to 0.3% weekly cashback. At Silver this goes up to a maximum of 0.6%. At Gold the maximum is 0.9%, and at the highest level, Platinum, up to 1.2% weekly cashback applies. The higher the tier, the greater the benefits.
Each week, cashback is calculated at the set rate based on your total bets. After the weekly rollover is completed, the cashback is automatically credited to your tibaj account. This cashback can be used directly for playing. The higher your tier, the greater the cashback amount.
No, separate registration is not required. From the moment you create a tibaj account, you are automatically part of the VIP program. You will start at the Bronze tier and have the opportunity to move up to higher tiers over time depending on your activity.
Still have questions? We're ready to help
If you have a question that wasn't answered on this page, the tibaj support team is always here for you — in both Bengali and English.
Live Chat
24/7 instant support. Send a message in the live chat window on the site at any time.
Email Support
For detailed questions, email us at: [email protected]