tibaj's Privacy Policy

1. Introduction

tibaj is a safe and reliable online casino and sports betting platform operated for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to ensuring the protection of your personal information.

This Privacy Policy explains how tibaj collects, uses, stores, and protects your personal information. By using our website, you are considered to have given your consent to the terms of this policy.

This policy applies to all services and activities on the tibaj platform, including online casino, sports betting, slots, and other entertainment activities. If you do not agree with any term of this policy, please refrain from using our platform.

2. What Information We Collect

tibaj may collect the following types of information to provide you with the best possible service:

2.1 Information You Provide Directly

When you register an account or use our services on the platform, you voluntarily provide the following information:

• Full name and date of birth
• Mobile phone number and email address
• Residential address
• Documents required for identity verification (national ID or passport details)
• Financial transaction details — information related to bKash, Nagad, or Rocket accounts
• Any information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device identification details
• Browser type, version, and operating system
• Activity logs — login times, game history, betting details
• Session duration and page visit patterns
• Transaction history — deposit and withdrawal records
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from legitimate third-party sources, such as identity verification agencies or fraud prevention services. This information is always collected in compliance with applicable law.

3. Use of Information

tibaj uses your information for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To provide you with casino, sports betting, and other services.
• Financial Transactions: To process deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer Support: To resolve your issues via 24/7 live chat and email.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Age Verification: To ensure that only users aged 21 or above use our platform.
• Responsible Gambling: To identify problematic gambling behaviour and provide necessary support.
• Service Improvement: To improve our platform and user experience.
• Legal Compliance: To comply with applicable laws and regulations.
• Communication: To send you important account-related messages and updates.

tibaj does not use your information for marketing or promotional purposes without your consent. You may opt out of marketing communications at any time.

4. Data Storage and Retention

tibaj stores your personal information only for as long as it is necessary. In particular:

• Information for active accounts is retained for the duration of account operation.
• Even after an account is closed, information may be retained for a specified period to meet legal obligations.
• Financial transaction records are retained for the period required under anti-money laundering regulations.
• Once the specified retention period has passed, your information is securely deleted or anonymised.

Your information is stored on secured servers protected by SSL encryption technology. We ensure that only authorised staff have access to stored data.

5. Sharing Information with Third Parties

tibaj does not sell, rent, or exchange your personal information. However, we may share specific information in the following limited circumstances:

5.1 Service Providers

We use trusted third-party services to operate our platform, such as payment processing, identity verification, and technology services. Only necessary information is shared with these partners, and they are bound by appropriate confidentiality agreements.

5.2 Legal Requirements

If disclosure of information is required by a court order, government directive, or legal obligation, tibaj will be required to comply. In such cases we will disclose only the minimum information legally required.

5.3 Fraud Prevention

Information necessary to prevent fraud, money laundering, or other illegal activities may be shared with relevant authorities or approved organisations.

5.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify you in advance in such cases.

6. Cookie Policy

tibaj uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device.

6.1 Cookies We Use

• Essential Cookies: For the core functionality of the platform — login sessions, security, and operational management.
• Performance Cookies: To analyse website usage and improve our services.
• Preference Cookies: To remember your language preferences and other personalised settings.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some platform features from working properly. Most modern browsers offer straightforward options for managing cookies.

7. Your Rights

As a tibaj user, you have the following rights regarding your personal information:

• Right of Access: You can find out what information we hold about you and request a copy of that information.
• Right to Rectification: If your information is inaccurate or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted. However, this may not always be possible due to legal obligations.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be limited.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Portability: You may request your information in a structured, commonly used format.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise these rights, please contact our support team. We will respond to your request as promptly as possible upon receipt.

8. Data Security

tibaj adopts industry-standard security measures to protect your personal information. Our security measures include:

• SSL Encryption: All data transfers between you and our servers are protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored on secure, authorised servers with restricted access controls.
• Regular Security Reviews: We regularly review our systems and processes to ensure security.
• Staff Training: Our staff are trained in data protection and have access only to the information necessary for their role.
• Fraud Monitoring: We use automated monitoring systems to detect suspicious activity.

While we are committed to ensuring the highest level of security, no method of transmitting or storing data over the internet is completely secure. If we become aware of any security breach, we will notify you in a timely manner in accordance with applicable law.

9. Protection of Minors

tibaj's services are intended only for users aged 21 or above. We do not knowingly collect or process information from minors.

We carry out an age verification process at the time of account registration. If we become aware that a person under the age of 21 is using our services, we will immediately close that account and delete the associated information.

If you believe that a minor is using our platform, please notify our support team immediately.

10. Changes to This Policy

tibaj may update this Privacy Policy from time to time. For any significant changes, we will:

• Publish the update date on this page.
• If the change is significant, a notification will be sent to your registered email or mobile number.
• In some cases your explicit consent to the changes may be sought.

Continued use of our platform after an update will be considered as your acceptance of the revised policy. We recommend that you review this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

tibaj's support team provides assistance in both Bengali and English and is ready to promptly resolve any concerns you have regarding your privacy.

tibaj believes that you should have complete control over your personal information. We always operate on the principles of transparency and fairness, and we strive to build a trustworthy relationship with you.